Chris Heck - President of Business Operations

[Marlon From Bearwood]

Saw a family member yesterday who recently did ‘The Cells’ as a means to getting a match ticket. It achieved that, but he said it was very poor value for money

[rob_bridge]

It frustrates me that the club was developing and growing quite fast before all this nonsense started.

I still think people are more likely to go the extra mile and pay for something that is premium if it is a genuinely new experience in a purpose built facility.

They have got this arseways.

Spurs and Liverpool and no doubt Everton can all cash in that way.

Simply isn't worth the mark up. I don't want to get to the ground 2 or 3 hours early because I rarely could. I don't want to stay for 1.5 hours after either with or without my 5 year old. 

If they did something like 2-3 drinks + snacks in spacious lounge area for an extra £25 I may do it once or twice a season at most.

I'm sure if we sign a Korean or Japanese or Chinese player we'd rake the tourists in to take advantage of the experience.

[VillaTim]

The next few games in the league and fa cup are going to seriously test Heck's pricing strategy . Attendance figures will be brushed under the carpet as usual .

[London Villan]

They clearly make them up now.

[pauliewalnuts]

GA+ offerings, as opposed to pure corporate (who will spend the money much more freely), have to be really compelling for people to shell out for them. Yeah, they're expensive, but if people feeling they're really 'special' they'll consider them for special occasions etc etc.

All of which is fine, but in all the coverage I have seen of the options, in terms of what you actually get for the cash, the pricing looks way over the top.

I saw the VoT youtube of one of the cheaper offerings and thought, yeah, looks nice, but for several hundred quid for some really average looking food, two drinks and a gift of a mug in a box, it just looked more than a bit shit.

it doesn't look 'special' to start with, which is just the first problem.

[DB]

The next few games in the league and fa cup are going to seriously test Heck's pricing strategy . Attendance figures will be brushed under the carpet as usual .

Blimey, how many times?

[Des Little]

Making Brighton category A is just an absolute insult. Just think of all those fans, many of them families, who can’t go and watch their team simply because of the Club’s greed. Shameful.

[Brazilian Villain]

The next few games in the league and fa cup are going to seriously test Heck's pricing strategy . Attendance figures will be brushed under the carpet as usual .

And you won't hear a peep from Mat Kendrick.

[dave.woodhall]

The next few games in the league and fa cup are going to seriously test Heck's pricing strategy . Attendance figures will be brushed under the carpet as usual .

And you won't hear a peep from Mat Kendrick.

He doesn't write anymore.

[Skerra]

The attendance figures that are given out are very dubious. I know season ticket holders are counted, whether they attend or not but, the figures still feel pretty inflated given the numbers of empty seats.

[VillaTim]

The next few games in the league and fa cup are going to seriously test Heck's pricing strategy . Attendance figures will be brushed under the carpet as usual .

And you won't hear a peep from Mat Kendrick.

He's on one of the podcasts sites from time to time . Talks a lot of sense in my humble opinion.

[Brazilian Villain]

The next few games in the league and fa cup are going to seriously test Heck's pricing strategy . Attendance figures will be brushed under the carpet as usual .

And you won't hear a peep from Mat Kendrick.

He's on one of the podcasts sites from time to time . Talks a lot of sense in my humble opinion.

I'm sure he can spin a good yarn.

[algy]

The next few games in the league and fa cup are going to seriously test Heck's pricing strategy . Attendance figures will be brushed under the carpet as usual .

And you won't hear a peep from Mat Kendrick.

He's on one of the podcasts sites from time to time . Talks a lot of sense in my humble opinion.

I'm sure he can spin a good yarn.

That’s all well and good, but I think Tim was talking about feeling that the rug had been pulled out from under him over the attendances.

[pauliewalnuts]

Here's what I don't get - and I know it's probably not Heck's fault, but fuck him, it's a problem.

Thought, might go to the West Ham game with my brother. I'm a member, he is not.

Find two seats together, select them, try to buy them, it tells me I can't, as I need to 'assign' one of the tickets to someone else, by clicking 'assign', when there is no 'assign' button to click.

So I wonder, is it under the 'edit' button. Which I click, then it gives me the choice of other people I've bought tickets for, none of which are my brother. So now what?

This is supposed to be on general sale. Why is it this difficult?

[Percy McCarthy]

Here's what I don't get - and I know it's probably not Heck's fault, but fuck him, it's a problem.

Thought, might go to the West Ham game with my brother. I'm a member, he is not.

Find two seats together, select them, try to buy them, it tells me I can't, as I need to 'assign' one of the tickets to someone else, by clicking 'assign', when there is no 'assign' button to click.

So I wonder, is it under the 'edit' button. Which I click, then it gives me the choice of other people I've bought tickets for, none of which are my brother. So now what?

This is supposed to be on general sale. Why is it this difficult?

It’s a shambles. I decided the other day that I wanted to take the kids to the Leicester game if it wasn’t too late to get three together. We’re all members and have been to a few games this season and last.. I found three in the North Stand, not quite together but close enough. Clicked on them to buy, tried to assign mine and the kids’ names, and the prices wouldn’t change from the £50 for adults. It’s bad enough paying £145 for us to go to all the CL games, I’m not paying £150 for us to watch us play Leicester, especially when it’s only because the website doesn’t work properly.